Employee Assistance program

What is an Employee Assistance Program?


As a business owner, you’ll know that managing staff can be the most challenging part of your business. Often business owners (or their managers) don’t have the time or the know-how to appropriately support staff when they're having difficulties in the workplace, or when problems in their personal lives are affecting their work performance.

An Employee Assistance Program (EAP) is based on the concerns of the company pertaining to the high human and financial costs to industry and community as a whole, when problems such are highlighted within the work environment.

Keystone Counselling can offer Employers and Employees alike education, guidance and support. We teach Team Members the valuable life skills required to effectively manage their mental health and their relationships at work and home.

Employee issues that can be assisted through counselling include but are not limited to:

  • Staff conflict/mediation

  • Low moral

  • Anger management

  • Bullying or harassment

  • Relationship problems

  • Separation & divorce

  • Grief and loss

  • Anxiety or depression

  • Stress management

  • Substance mis-use or dependency

  • Work/life balance

  • Domestic violence

  • Poor communication

  • Staff absenteeism

  • Impact of business restructuring/retrenchment

  • Personal and professional development


Counselling support can also be provided to an employee's family members, where problems at home may be impacting on your employee's mental health and wellbeing. 

In addition to individual support, group sessions of up to 10 people can be facilitated, where we can assist with workplace challenges that may arise or professional development. These are conducted by a counsellor/group facilitator either on your premises or ours, and are aimed to improve workplace culture, communication and cooperation in resolving workplace greivances, low morale or conflict.

Our facilitators can design a program specifically tailored to your company's needs and desired outcomes, based on your specific goals and budget.

By providing staff with individual employee assistance counselling when an issue arises, or goal orientated group work as part of their professional development, you’ll be well on your way to having happier, more engaged staff.

How to access your EAP as an employee?


Ask your office manager or human resources department if they offer an Employee Assistance Program, and how many sessions staff members and their families are eligible to access.

If your workplace does not currently offer an EAP, ask if they would be willing to consider offering such a service and feel free to provide them with our contact details.

How does EAP help employees?


When offering employees and their families the opportunity in obtaining professional counselling to assist them through their difficulties, it has been proven, that on many occasions these problems and concerns can be resolved and therefore the employee’s work performance is once again back on track and productivity increases and is shown through an increase in the moral and attitude of the employee.

By actively encouraging self referral by employees and their families, EAP’s are an early intervention strategy for workplaces – especially when the workplace values their employee’s wellbeing.

Included in the  Employee Assistance Program:


The provision of an independent, confidential, understanding, caring and professional counselling service, that is accessible to all employees and their immediate families for personal and work related issues.

Skype/Phone Counselling

We offer counselling via Skype and phone where circumstances prevent attendance at our office.

These circumstances include:

  • Distance, we counsel anywhere in the world that has the hardware to enable this.

  • FIFO workers who wish to continue counselling when they are away from home

  • People with disabilities that prevent them from attending our office

  • People who are ill

  • Those who are unable to gain transport to our office


Skype counselling and phone counselling work very similarly to face to face sessions lasting an hour. They are also charged at the same rate.